Masters of process innovation - Can the software industry learn from racing teams?

Saturday, January 31, 2009 2:29:58 PM (Romance Standard Time, UTC+01:00)
A couple of weeks ago I attended an interesting conference. One of the speakers told the story of how the Great Ormond Street Hospital for Children in London had reduced the number of mistakes during surgery and the following handoff between different hospital units. While watching a Formula One race on TV two doctors were inspired - Could standardized choreography used by pit stop teams in Formula One be used to reduce the number of mistakes when transferring patients in hospitals? The short answer -- yes. I suggest you read the full article on learning from Formula One here: http://www.post-gazette.com/pg/06318/738252-114.stm

The story made me wonder. If hospitals can improve safety and speed by learning from Formula One teams, could the software industry do the same? I realize we don't really have the same degree of physical movement that other industries have - but there is something more to that story. I think what it really shows, is that if you foster an environment of process innovation, and strives for excellence in safety and speed, magic can actually happen :-)

I did some Google-based research and found out that in NASCAR racing, teams have gone from 16 seconds pit stops being good, to 12-13 seconds pit stops being what is expected, during a 10 year period. That is a pretty significant improvement. I think it is quite likely that 10 years from now, the software industry can look back and witness similar improvements - primarily based on the Agile/Lean transformations that are taking place right now.

I think everyone wishes to be part of a team that pushes the limit of what is possible in their domain -- I know I do :-)

By Sune Gynthersen
Saturday, January 31, 2009 6:49:45 PM (Romance Standard Time, UTC+01:00)
How do you really know how well you do? I mean, a particular lean/agile process may give you a sense of speed, quality and accomplishment, but can you quantifiably prove that you are doing better than other teams - that you are actually pushing the limit in your domain?

You mention the performance of formula one racing teams. The improvement in such teams is surely driven by competion. In sports the rules are well-defined and remain the same. Software projects typically vary too much to be directly comparable. Perhaps we need a Software Development League, where teams compete on solving the same problem, so we can actually see how well we do?
Thomas Sondergaard
Saturday, January 31, 2009 7:41:46 PM (Romance Standard Time, UTC+01:00)
Interesting point Thomas. It certainly is hard to quantify your software development abilities compared to racing teams :-) (and to other software development organisations as well)

There is no telling, whether your competitors will share their measurement, or whether their measurements will be comparable to yours (as you mention, it's probably highly unlikely). Also, there are all the things you can't really measure.

I think on the other hand, that a team/organisation could do what some athletes do -- focus on competing against themselves. Maybe you are letting your customers rate the services you provide. Perhaps the result of this quarter was 6 out of 10. An obvious target for the next quarter could be to start initiatives to bring the customer experience rating to 7 of 10.

When it comes to knowing whether you are actually pushing the limits. I personally haven't really felt a need to do comparable measures to figure out if we are doing better than others. I know it's not scientific, but simply talking to other people in the industry about the problems we face, has given me great insight into how well my team is doing.

All this being said -- I think it is fair to remain a little skeptic about measurements. One should remember: "You get what you measure" :-)

Sune Gynthersen
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